Volume 30 Number 3, 2025
Quality Dimensions of Management Information Systems and Business Intelligence in Crisis Management
Amira Awad Hassan Farah a, *, Adel Abdullatif Ahmad Hamed b, Shaima Ahmad Khalaf Barakat c, Wael Shahat. Basri d, Asmaa Ahmed Abdelaziz ElMarghni e, Sameer Mohammed Majed Dandan f
a Assistant Professor, Department of Management Information Systems, Faculty of Business Administration, Northern Border University, Box: 1321, Arar, P.O. 91431, Saudi Arabia, https://orcid.org/0009-0006-5284-3829
b Assistant Professor, Department of Management Information Systems, Faculty of Business Administration, Northern Border University, Box: 1321, Arar, P.O. 91431, Saudi Arabia, https://orcid.org/0000-0001-9443-3939
c Assistant Professor, Department of Human Resources Management, Faculty of Business Administration, Northern Border University, Box: 1321, Arar, P.O. 91431, Saudi Arabia, https://orcid.org/0009-0002-6075-7294
d Professor, Department of Management Information Systems, Faculty of Business Administration, Northern Border University, Box: 1321, Arar, P.O. 91431, Saudi Arabia, https://orcid.org/0000-0002-6625-2919
e Assistant Professor, Department of General Studies, University of Prince Mugrin, Al Aqool, Madinah 42241, Western Region, Saudi Arabia, https://orcid.org/0009-0004-2691-0819
f Assistant Professor, Department of Management Information Systems, Faculty of Business Administration, Northern Border University, Box: 1321, Arar, P.O. 91431, Saudi Arabia, https://orcid.org/0000-0003-0140-312x
a amerah.farah@hotmail.com
b Adel.hamed@nbu.edu.sa
c shaymaa.barakat@nbu.edu.sa
d wael.basri@nbu.edu.sa
e smaa_ahmed@yahoo.com
f samotoom@hotmail.com
ABSTRACT
This study aimed to explore the quality dimensions of Management Information Systems (MIS) and Business Intelligence (BI) that support effective crisis management in higher education institutions. The study used a PRISMA-guided systematic review and analyzed 16 high-impact peer-reviewed studies published between 2020 and 2025. The initial Google Scholar search returned approximately 18,000 records, which were screened using predefined criteria and thematic relevance. Through inductive thematic analysis, seven core quality dimensions were identified: information quality, system quality, service support, decision support functionality, governance and training, risk mitigation capacity, and predictive/prescriptive analytics. The results showed that information quality, system quality, and decision support functionality were the most consistently emphasized across studies. These dimensions are linked to improved crisis preparedness, responsiveness, and institutional resilience. Predictive analytics and strategic alignment further enhanced decision-making agility. While less dominant, service support and governance emerged as critical enablers for system usability and sustainability. The findings provide a structured understanding of how MIS and BI systems function under crisis conditions and offer practical recommendations for universities and policymakers to strengthen digital preparedness and operational continuity. This study fills a gap in the literature by connecting specific quality attributes of MIS and BI with effective institutional crisis response.
JEL Classifications: G01, I24, l15, L86
Keywords: crisis preparedness; digital decision-making; system quality evaluation; institutional resilience; higher education technology, thematic analysis
Cite this article:
Farah, A. A. H., Hamed, A. A. A., Barakat, S. A. K., Basri, W. S., ElMarghni, A. A. A., & Dandan, S. M. M., 2025, Quality Dimensions of Management Information Systems and Business Intelligence in Crisis Management, International Journal of Business, 30(3), 004. https://doi.org/10.55802/IJB.030(3).004